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Frequently Asked Questions

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Shipping Container FAQ

Purchasing & Ordering

How do I get a quote?

Getting a quote is easy! Use our instant quote form on the homepage or product pages. Answer a few questions about your needs, and you'll receive a personalized quote within 60 seconds.

What payment methods do you accept?

We accept all major credit cards, bank transfers, wire transfers, and offer financing options for qualified customers. Contact us to discuss payment plans.

Do you offer discounts for bulk orders?

Yes! We offer competitive bulk pricing. The more containers you purchase, the better the price. Contact our sales team for a custom quote.

Can I cancel or modify my order?

Orders can be cancelled or modified within 24 hours of confirmation at no penalty. After 24 hours, modifications may incur additional fees. Contact us immediately if you need to make changes.

Is there a minimum order quantity?

No minimum order requirement! We sell individual containers or fleets. Whether you need one container or fifty, we're here to help.

Delivery & Logistics

How long does delivery take?

Standard delivery is 48 hours from order confirmation. Rush delivery is available in most areas for 24-hour delivery. Delivery times may vary by location.

Do you deliver to my area?

We deliver across the USA and select international locations. Enter your ZIP code in our quote form to check availability and get delivery estimates for your location.

How much does delivery cost?

Delivery costs vary based on location, distance, and container size. Your exact delivery cost will be included in your personalized quote.

Can I arrange my own delivery?

Yes, we offer container-only pricing if you prefer to arrange your own transportation. This can save costs if you have access to freight services.

What if my delivery location isn't accessible?

If your location requires special equipment or arrangements, we'll work with you on solutions. This may include crane services or alternate placement options. Let us know about any access concerns when ordering.

Products & Specifications

What's the difference between 20ft and 40ft containers?

A 20ft container is 20' × 8' × 8'6" and holds 33 CBM. A 40ft is 40' × 8' × 8'6" and holds 67 CBM. Choose 20ft for smaller projects; choose 40ft for larger storage and shipments.

What's a High Cube container?

A High Cube (HC) container is taller than standard: 40' × 8' × 9'6" instead of 8'6". This extra foot of height is perfect for residential conversions and high-volume storage.

What's the difference between new and used containers?

New: Factory fresh, full warranty, pristine condition. Used: Previously shipped, certified and inspected, more affordable. Both are safe and reliable.

Are containers waterproof?

Yes! Shipping containers are designed to be waterproof. They protect cargo during ocean transport and work excellently for storage. Some used containers may need minor repairs; all our containers are inspected and certified.

How much weight can a container hold?

Containers can safely hold 25-30 tons depending on type and distribution. For specific weight requirements, contact our team.

Customization Services

What customizations can you do?

We offer complete customization! Doors, windows, insulation, electrical systems, plumbing, painting, shelving, climate control, and complete transformations for homes and offices.

How long does customization take?

Customization timeline depends on complexity. Simple modifications: 1-2 weeks. Complete transformations: 4-12 weeks. We'll provide a timeline with your customization quote.

Can you design a custom container home?

Absolutely! We work with architects and designers to create custom container homes. We handle all customization work or can coordinate with your designer.

Do customizations affect the container's structural integrity?

No. Our expert craftspeople ensure all modifications maintain structural integrity. Reinforcement is added where needed.

Can you add insulation?

Yes! We offer multiple insulation options: foam, fiberglass, mineral wool, and spray-in options. Each has different costs, R-values, and benefits.

Warranties & Guarantees

What warranty is included?

New containers: 5-year manufacturer warranty covering structural defects and rust-through. Used containers: Certified inspection and satisfaction guarantee.

Do you offer a satisfaction guarantee?

Yes! We offer a 100% satisfaction guarantee. If you're not happy with your container, we'll work with you to make it right.

What if my container arrives damaged?

Contact us immediately with photos. We'll inspect, document, and provide a replacement or repair at no cost. Our insurance covers transportation damage.

Do you provide ongoing support?

Yes! You get lifetime access to our expert team. Have questions about your container months or years later? We're here to help.

Legal & Compliance

Do I need permits to use a shipping container?

Permit requirements vary by location and use. Residential use may require building permits. Commercial use has different requirements. Check with your local building department.

Are shipping containers legal for residential use?

Yes, in most areas! However, some jurisdictions have restrictions. Always check local zoning laws and building codes before purchasing a container for residential use.

What certifications do containers have?

Our containers meet ISO 668 standards and CSC (Container Safety Convention) requirements. All used containers are certified for international shipping.

Can I ship containers internationally?

Yes, if properly certified. Our containers meet international shipping standards. Contact us for export options and documentation.

Still Have Questions?

Our expert team is ready to help. Reach out directly!