Returns & Refunds

1. Return Eligibility

Products are eligible for return or exchange if:

• The return is initiated within 30 days of delivery
• The container is in acceptable condition (reasonable wear excepted)
• The container functions as described
• There is no permanent damage caused by misuse
• All seals and fasteners are intact (unless defective)

Customized containers are non-refundable unless the customization was defective or not as specified.

2. Non-Returnable Items

The following items cannot be returned for refund:

• Containers with permanent damage from misuse or neglect
• Containers that have been modified (welding, cutting, painting with permanent materials)
• Custom orders (unless defective)
• Heavily used containers with significant wear and damage
• Items purchased from third-party sellers (contact the seller directly)

3. Return Process

1. Contact Us: Email [email protected] or call +1 (803) 566-0546 with your order number
2. Get Authorization: We'll provide a Return Authorization (RMA) number and instructions
3. Prepare Container: Ensure the container is clean and empty. Dangerous materials must be completely removed
4. Schedule Pickup: Arrange a convenient pickup time for the return shipment
5. Quality Inspection: We inspect the returned container upon receipt
6. Process Refund: Refunds are issued within 5-10 business days of inspection

4. Return Shipping

Defective Items: DryBoxHub covers return shipping costs for defective products.

Change of Mind Returns: Customer is responsible for return shipping costs. We will provide a prepaid label if requested; the cost will be deducted from the refund amount.

Return Shipping Timeline: The container must be picked up within 30 days of your return authorization. Delays may affect refund eligibility.

5. Refund Amount

Full Refunds: For defective items or items not as described, we provide full refunds of the product price.

Partial Refunds: For customer-initiated returns, original shipping costs are non-refundable. If you requested a return shipping label, that cost is deducted from your refund.

Processing Timeline: Refunds are processed within 5-10 business days of receiving and inspecting your return. Bank processing times may add 3-5 additional business days.

6. Exchanges

If you'd like to exchange your container for a different size or type:

1. Contact us with your exchange request and reason
2. We'll discuss options and pricing differences
3. For same-value exchanges, no additional fees apply
4. For upgrades, the price difference is due
5. For downgrades, we'll credit the difference

Exchanges typically take 7-10 business days to complete.

7. Damaged Items

If your container arrives damaged:

• Report damage within 48 hours of delivery
• Provide photos and detailed description of damage
• We will arrange repair, replacement, or refund
• Shipping costs for replacements are covered by DryBoxHub

8. Defective Products

If your container has a defect in materials or workmanship:

• We cover parts and labor for repairs under warranty
• For non-repairable defects, we provide full refund or replacement
• Contact our warranty team at [email protected]
• Warranty coverage details are included with your purchase

9. Warranty Information

New Containers: Covered by a 5-year limited structural warranty on the container frame and doors.

Used Containers: Covered by a 2-year limited structural warranty.

Custom Modifications: Warranty covers the base container; custom work has a 1-year warranty.

Warranty covers manufacturing defects but excludes normal wear, misuse, accidents, and environmental damage.

10. Special Circumstances

Wrong Item Shipped: If we shipped the wrong container, we will pay for return shipping and ship the correct item immediately at no charge.

Item Not as Described: If your container doesn't match our listing, contact us immediately for a full refund or replacement.

Quality Issues Discovered Later: Issues discovered after 30 days may still be covered under warranty. Contact us with details.

11. Customer Responsibilities

To ensure a smooth return process:

• Keep your order confirmation and return authorization number
• Return the container in a clean, emptied condition
• Do not attempt repairs or modifications before return
• Provide honest information about the condition and reason for return
• Respect pickup and return shipping schedules

12. Contact Our Returns Team

For returns, refunds, exchanges, or warranty claims:

• Email: [email protected]
• Phone: +1 (803) 566-0546
• Hours: Monday-Friday, 8 AM - 6 PM CT
• Live Chat: Available on our website